RIGHT OF WITHDRAWAL INFORMATION - LEGAL GUARANTEE OF CONFORMITY AND RETURN FOR DEFECT OR NON-CONFORMITY
If for any reason you are not satisfied with your purchase, you can return the products within 14 days of receiving your order data.
Upon receipt of the order, it will still be necessary to wait 24 hours to allow the update of successful delivery within your personal account. Once the update has taken place, the possibility of proceeding with the return request will be enabled.
Those who purchase in December can request a product replacement no later than 35 days after purchase.
HOW TO REQUEST A RETURN OR EXCHANGE
If you want to make a return or exchange, write an email to firstname.lastname@example.org with your request, customer service will take care of booking a courier.
The package will be delivered to the courier as it was received
Once the package has returned to the company, a refund will be issued or a replacement shipment will be made based on the customer's request.
It is important to note that the return costs will be paid to the customer only in the case of the first return
LEGAL CONFORMITY GUARANTEE - RETURNS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
In the event of defects and / or non-compliance, you will have the right to restore the conformity of the product, by repair or replacement, or to alternative remedies in the cases expressly provided for by art. 130 of the Legislative Decree n. 206/2005.
If you have received a damaged, non-compliant, defective or incorrect product, you can request the repair or replacement or refund of the item no later than 2 (two) months after discovery. Pursuant to and for the purposes of the European Directive 44/99 / EC and articles 128 and ss. of the Italian Legislative Decree n. 206/2005 (Consumer Code), the products you have purchased are covered by the legal guarantee of conformity, which covers the lack of conformity of the products for a maximum period of 24 (twenty-four) months from their delivery.
To request a refund, follow the instructions indicated in the previous paragraph - indicating the specific reason "Damaged, non-compliant or incorrect product" and attaching one or more images of the item in question, in which the defect is clearly visible.
Once the procedure is complete, you will receive a confirmation email containing the instructions to proceed with the shipment. The authorization to return the product will in no way constitute recognition of non-compliance, the existence of which must be verified by us after the return. We reserve the right to refund the defective item only after having carried out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.